Privacy Policy

Effective Date: 16th August 2024

1. Introduction

Welcome to Pink Stitchery ("we," "our," or "us"). We are dedicated to protecting your privacy and ensuring a secure online shopping experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.pinkstitchery.com] (the "Site") or make a purchase from our online store.

2. Information We Collect

2.1 Personal Information

When you place an order or interact with our Site, we may collect personal information, including:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment gateways)

2.2 Order and Transaction Data

We collect details about your purchases, including:

Products purchased
Order date and time
Order number

2.3 Usage Data

We may collect information about how you use our Site, such as:

IP address
Browser type and version
Pages visited and time spent on pages
Referring website
Device type and operating system

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience, such as:

Keeping track of items in your shopping cart
Personalizing content and ads
Analysing site usage

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.

3. How We Use Your Information

We use the information we collect for purposes including:

Order Fulfillment: Processing and shipping your orders, and managing returns or exchanges.
Customer Service: Responding to your inquiries, providing support, and addressing any issues.
Communication: Sending order confirmations, shipping updates, and promotional materials (if you opted in).
Site Improvement: Analyzing usage patterns to improve our Site and product offerings.
Security: Protecting against fraud and ensuring the security of our Site and transactions.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us with order processing, payment handling, shipping, and customer service.
Legal Requirements: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of our users.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no online transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Access and Correction: You can request access to or correction of your personal information.
Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving promotional emails at any time by following the unsubscribe instructions provided in those communications.

To exercise these rights, please contact us using the information provided below.

7. Links to Other Websites

Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

- Email: pinkstitchery@gmail.com

Thank you for shopping with Pink Stitchery.